1. Deliveries
Managed by Tishprish Solutions Pvt Ltd (Operating as Indirectix)
All deliveries are coordinated by Indirectix. We manage dispatch scheduling, track shipments, and follow up with suppliers on your behalf. You do not need to chase suppliers for delivery updates.
Delivery Address
Goods are shipped to the delivery address specified on the purchase order raised in ProcureFlow. Any change of address must be confirmed before PO issue.
Default Delivery Terms
All orders default to FOR Destination—the supplier bears freight costs and risk to your site. Alternative terms must be agreed upon in the rate contract or on the specific PO.
Overdue Deliveries
Indirectix escalates with the supplier if delivery is more than 2 business days past the confirmed delivery date. You will be notified of any delay and the revised ETA.
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2. Shipping Lead Times
Lead times for every order are confirmed in the Purchase Order and/or the applicable Rate Contract. The PO is the binding reference—always check the confirmed delivery date on your PO.
Standard indirect materials: 5 – 10 business days from PO confirmation.
MRO and maintenance items: 3 – 7 business days from PO confirmation.
Custom or fabricated items: As agreed in the PO; typically 15–30 business days.
Emergency or expedited orders: Lead time and any premium freight charges confirmed in writing before PO issue. Contact your Indirectix Engagement Lead to request an expedite.
3. Quality Issues
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Inspect on delivery Inspect goods at the time of receipt. Note any visible damage or discrepancy on the delivery challan or lorry receipt before signing. Do not accept a clean proof of delivery for visibly damaged goods.
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Document the issue Record full details of the quality issue — description, affected items, quantity, photographs. Documentation must be complete and factual.
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Report to Indirectix within 3 days Communicate the quality issue to Indirectix within 3 calendar days of delivery — via ProcureFlow (flag the GRN line as rejected) or by emailing operations@indirectix.com. Issues reported after 3 days may not be eligible for replacement or refund.
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Indirectix takes it from here Once reported, Indirectix owns the issue. We will raise a formal non-conformance with the supplier and initiate root cause analysis (see Section 4).
4. Replacement & Root Cause Analysis
Defective items will be replaced. Once a quality issue is validated, Indirectix will arrange replacement goods from the supplier at no additional cost to the client.
Root Cause Analysis (RCA) is conducted by Indirectix for all validated quality rejections. The RCA identifies whether the failure is in manufacturing, packaging, handling, or transport, and determines corrective action at the supplier level.
RCA findings are shared with the client within 10 business days of the rejection being logged. For recurring issues with a supplier, Indirectix will initiate a formal Corrective Action Request (CAR) and monitor closure.
Supplier accountability: Because Indirectix holds the aggregate supplier relationship, quality failures are tracked on the supplier’s performance scorecard. Repeated failures trigger re-qualification or de-listing through our supplier management framework.
Replacement timeline: Suppliers are required to dispatch replacement goods within 10 business days of RMA confirmation. Indirectix tracks this and escalates if the timeline is not met.
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5. Refunds
Refunds are issued as credit notes for items that are rejected and cannot be fulfilled — i.e., where replacement is not possible (item discontinued, supplier unable to supply, or client declines replacement).
The credit note is raised by Indirectix and applied against the client’s next invoice. Where no future invoice is expected, the credit is returned as a cash refund via NEFT/RTGS within 15 business days.
Credit notes cover the full value of the rejected and unfulfilled items, including any applicable Indirectix sourcing fee on those items.
Partial rejection: Where only part of a delivery is rejected, the credit note covers only the rejected quantity. Accepted items are billed as normal.
Refunds are not issued for change-of-mind, over-ordering, or where replacement has been accepted and dispatched.
Questions? We’re here.
Quality & returns and Billing: support@indirectix.com
General: hello@indirectix.com
TISHPRISH SOLUTIONS PVT LTD
U82199KA2024PTC190633
307 Meenakshi Paradise,
Apt PKM Layout, Hosapalya,
Bommanahalli, Bangalore South,
Bangalore, Karnataka, India – 560068